Thank you for choosing ATW Aviation Training Services. This Refund Policy explains the terms applicable to digital products and online training courses purchased through our website and Learning Management System (LMS).
1. Digital Products
- Online courses, recorded lessons, downloadable resources, and certifications are considered non-tangible irrevocable digital products.
- We do not issue refunds for digital products once the order is confirmed and access has been granted to the LMS.
2. Course-Specific Refund Terms
Some instructor-led or scheduled courses may have specific refund terms communicated at the time of enrollment. Where applicable:
- Refund requests must be submitted before the course commencement date.
- Administrative or processing fees may apply.
- No refunds will be issued once a course has commenced.
3. Issues Receiving or Accessing Products
If you experience any issues receiving or accessing your purchased course or downloadable materials, please contact us promptly so we can resolve the matter.
4. Duplicate or Erroneous Payments
If you have made a duplicate or erroneous payment, please contact us within 7 days of the transaction with proof of payment. Verified duplicate charges will be refunded to the original payment method.
5. How to Request a Refund
All refund requests must be made in writing to our support team and must include:
- Full name and registered email address
- Order or transaction reference
- Course title
- Reason for the refund request
6. Contact Us
For questions about our Refund Policy, please contact us at:
Email: info@atw-aviation.com
Phone: +971 4 256 8584 | +971 50 196 8890
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