Air Traffic World Aviation Training Services Est (โATWโ, โweโ, โusโ, or โourโ) is committed to protecting the privacy and personal data of all users of our website, Learning Management System (LMS), Student Portal, Instructor Portal, and related services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable laws and professional aviation training standards.
This Privacy Policy applies to all visitors, students, instructors, clients, and other users who access or use our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Our official website
- Online registration and enquiry forms
- Learning Management System (LMS)
- Student Portal
- Instructor Portal
- Online training delivery (virtual and onsite support systems)
- Online payment and billing systems
- Email, communication, and support services
By using our website or services, you consent to the collection and use of your information as described in this policy.
2. Personal Data We Collect
We collect and process various categories of personal data, depending on your relationship with us (e.g. student, job applicant, vendor).
| Category | Examples |
|---|---|
| Identity Data | Name, date of birth, gender, nationality, passport/Emirates ID details, photograph. |
| Contact Data | Residential address, email address, telephone numbers. |
| Training & Aviation Data | Unique Candidate/Learner Number (UCN/ULN), professional licences, flight hours, examination results, attendance records, course history, CPD records. |
| Financial Data | Payment details for course fees, invoicing, and refund processing. |
| Employment Data | Job title, employer details, training contract details, CV/Resume for job applicants. |
| Sensitive Personal Data | Medical or health data (e.g., medical fitness certificates, dietary requirements, disability status) where required for safety, accommodation, or regulatory compliance. Processed only with explicit consent or a clear legal basis. |
3. How and Why We Use Your Personal Data
We will only use your personal data when the law allows us to (on a 'lawful basis'). The primary purposes are:
- Course Enrolment & Delivery โ Contractual Necessity.
- Certification and CPD Reporting โ Legal Obligation / Legitimate Interest (GCAA, CAA, EASA, CPD bodies).
- Billing and Payments โ Contractual Necessity / Legal Obligation.
- Safety and Health Requirements โ Explicit Consent / Legal Obligation.
- Customer Service & Inquiries โ Legitimate Interest.
- Marketing โ Consent (you may withdraw at any time).
- Website Operation & Improvement โ Legitimate Interest.
4. Disclosure and Sharing of Your Personal Data
- Civil Aviation Authorities (CAAs): UAE GCAA, UK CAA, EASA, or other regulators.
- Accreditation/CPD Bodies: UK and international CPD certification bodies.
- Affiliated Companies/Partners: ATW group entities and trusted partners.
- Payment Processors: Secure third-party services.
- Professional Advisors: Bankers, accountants, lawyers, auditors, insurers.
- Law Enforcement/Regulators: Where required by law.
5. International Data Transfers (UAE and UK)
Transfer out of the UK (UK GDPR): For UK individuals, data is transferred to the UAE under appropriate safeguards such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA).
Transfer out of the UAE (PDPL): We comply with UAE PDPL cross-border transfer requirements.
6. Data Security and Retention
Security: We use robust technical and organisational measures including access controls.
Retention: We retain data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.
7. Your Legal Rights
- Right to be Informed
- Right of Access (SAR)
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
To exercise these rights, contact our DPO using the details below.
8. Complaints
If you have concerns about our use of your data, please contact our DPO first.
9. Childrenโs Privacy
Our services are intended for professional and adult learners. We do not knowingly collect personal data from minors without appropriate consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy. Updates will be published with a revised โLast Updatedโ date.
11. Contact Information
Air Traffic World for Aviation Training Services Est.
Nad Al Hamar, Dubai, United Arab Emirates
Phone: +971 4 256 8584 | +971 50 196 8890
Email: pro@atw-aviation.com